Refund Policy

Eligibility for Refunds

Now + Then offers refunds for products that are unopened, unused, and in their original packaging. Refund requests must be made within 30 days of the original purchase date. Products that are opened, used, or damaged are not eligible for a refund.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team via email at [email protected] ,
  2. Provide your order number, the product(s) you wish to return, and the reason for the refund request.
  3. Our customer support team will review your request and provide you with instructions for returning the product(s).
  4. Once we receive the returned product(s) and verify their condition, we will process your refund.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution's processing time.

Shipping Costs

Customers are responsible for the cost of shipping when returning products for a refund. Now + Then will cover the cost of shipping for products that are defective or incorrectly shipped.


If you would like to exchange a product instead of requesting a refund, please contact our customer support team. We will do our best to accommodate your request, subject to product availability.

Sale and Promotional Items

Products purchased during sales or promotions may be subject to different refund policies. Please refer to the specific terms and conditions of the sale or promotion for more information.

Refund Exceptions

Some products may not be eligible for a refund due to their nature, such as personal care items, intimate products, or perishable goods. Any exceptions to our refund policy will be clearly stated on the product page.

Abuse of Refund Policy

Now + Then reserves the right to refuse refunds if we suspect abuse of our refund policy, such as excessive returns or attempts to return used or damaged products.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

[email protected]